Frequently Asked Questions
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What services does Elisia Residential and Commercial Cleaning offer?
We offer a comprehensive range of cleaning services, including End of Lease Cleaning, Regular Cleaning, Spring Cleaning, Carpet Steam Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Window Cleaning, and House Cleaning.
Do you provide cleaning services for both residential and commercial properties?
Yes, we provide professional cleaning services for both residential homes and commercial spaces across Melbourne.
What is included in your End of Lease Cleaning service?
Our End of Lease Cleaning includes deep cleaning of all rooms, including kitchen, bathrooms, floors, windows, and more, ensuring you meet the standards required for bond return.
How often should I book Regular Cleaning services?
You can book Regular Cleaning services weekly, fortnightly, or monthly depending on your needs and the size of your property.
What is Spring Cleaning, and how is it different from regular cleaning?
Spring Cleaning is a deep cleaning service that goes beyond routine cleaning. It includes detailed cleaning of often-neglected areas such as inside cupboards, skirting boards, and behind appliances.
What type of Carpet Steam Cleaning do you offer?
We provide Carpet Steam Cleaning to remove deep-seated dirt, stains, and allergens, leaving your carpets fresh, hygienic, and free from bacteria.
Can you clean tile and grout?
Yes, our Tile and Grout Cleaning service restores your tiles and grout to their original shine by removing dirt, mold, and grime.
Do you provide upholstery cleaning?
Yes, we offer Upholstery Cleaning services to refresh and restore your sofas, chairs, and other upholstered furniture, removing stains, dust, and allergens.
What does your Window Cleaning service include?
Our Window Cleaning service covers both interior and exterior windows, ensuring they are spotless, streak-free, and shining.
Can I customize my cleaning package?
Absolutely! We offer customizable cleaning packages to suit your specific needs, whether it’s for your home, office, or a specialized cleaning requirement.
How long does an End of Lease Cleaning take?
The duration depends on the size and condition of the property, but typically End of Lease Cleaning can take anywhere from 4 to 8 hours.
Do you use eco-friendly cleaning products?
Yes, we are committed to environmentally-friendly practices and use non-toxic, eco-friendly cleaning products where possible.
How much notice do I need to give for a booking?
We recommend booking at least 48 hours in advance to secure your preferred date and time. However, we do accommodate last-minute bookings when possible.
Are your cleaners fully insured?
Yes, all our cleaners are fully insured, trained, and experienced, ensuring your property is in safe hands.
What areas do you service in Melbourne?
We provide cleaning services throughout Melbourne, covering all suburbs and surrounding areas.
Can I book a one-off cleaning service?
Yes, we offer one-off cleaning services for those who need a deep clean, such as Spring Cleaning or post-event cleaning.
How do I pay for your services?
We offer multiple payment methods, including credit card, bank transfer, and cash. Payment is typically made after the service is completed.
Do I need to be home while the cleaning is being done?
You don’t need to be home during the cleaning. Our team is professional and trustworthy. You can provide access beforehand, and we’ll ensure everything is locked up after.
What if I’m not satisfied with the cleaning?
Customer satisfaction is our priority. If you’re not satisfied, please contact us within 24 hours, and we’ll return to address any issues at no extra cost.
How do I book a cleaning service with Elisia Residential and Commercial Cleaning?
You can easily book our services by calling us directly or through our website. We will schedule a time that works best for you and provide a quote based on your specific cleaning needs.